Hours of Operation

Mississippi Locate Requests are processed 24 hours a day, 7 days a week, 365 days a year.

Calling in a Locate Request

Mississippi English calls are processed by:

  • MS811
    • Monday-Friday 7:00 am-5:00 pm
    • Holidays 7:00 am – 5:00 pm on:
      • Robert E Lee/Dr. Martin Luther King Jr Birthday
      • President’s Day/Washington’s Birthday Day
      • Confederate Memorial Day
      • Columbus Day
      • Veterans Day

    Mississippi Spanish calls are processed by:

    • TX811
      • 24/7, 365 days a year

    After Hours calls are processed by:

    • TN811
      • Monday-Friday 5:00 pm – 7:00 am
      • Saturday-Sunday – All day
      • Holidays:
        • 24 hours a day on:
          • New Year’s Day
          • Memorial Day
          • Independence Day
          • Labor Day
          • Thanksgiving Day
          • Day after Thanksgiving Day
          • Christmas Eve
          • Christmas Day
        • 5:00 pm – 7:00 am on:
          • Robert E Lee/Dr. Martin Luther King Jr Birthday
          • President’s Day/Washington’s Birthday Day
          • Confederate Memorial Day
          • Columbus Day
          • Veterans Day

    Submitting a Locate Request through the MS811 Web Portal or Mobile App

    Basic Portal Ticket Entry (Level 1 or 2)

    • Most Locate requests that are submitted through the Portal or Mobile App, by users with basic ticket entry permissions, between 7:00am and 4:00pm, Monday through Friday excluding observed holidays, will be processed by MS811 on the same business day. Requests submitted after 4:00pm, Monday through Friday or on MS811 observed holidays will be processed on the next business day.

    Advanced Portal Ticket Entry (Level 3)

    • Tickets entered through the Portal by users with Advance ticket entry permissions are processed immediately. Advanced users are required to attend Portal training. If you are interested in becoming an Advanced user, contact Gidgit Reed.

    Updating Tickets

    • All Portal users have the ability to update their company’s locate requests as needed. Tickets updated through the Portal are processed immediately.